Skip to main content

How to Contact Support

Contact SalesMind AI support via chat, meetings, the Help Center, or our service status page.

Toe Wai Shan avatar
Written by Toe Wai Shan
Updated over a month ago

If you need help using SalesMind AI, we provide multiple support options so you can always find the assistance you need.


1. Chat Support

  • Use the built-in chat on the bottom right of the dashboard.

  • Send us a message and someone from the team will reply as soon as possible.


2. Book a One-to-One Assistance Meeting

  • Schedule a personal support session with a member of our team.

  • This is ideal for hands-on help or troubleshooting complex issues.


3. Help Center

  • Access our Help Center directly from the app.

  • Find guides, tutorials, and documentation to solve most issues on your own — anytime, regardless of time zone.


4. Service Status Page

  • Visit our status page to check if SalesMind AI is experiencing downtime or service issues.

  • If there is an outage, it usually affects all users and we will already be working to fix it.


Key Takeaways

  • For quick questions → use chat support.

  • For in-depth help → book a one-to-one session.

  • For self-service → use the Help Center.

  • To check if there’s a global issue → visit the status page.

Also, you can check here if you want to learn more about why your campaign isn't working.

Happy Prospecting!

Did this answer your question?