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How to Contact Support

Contact SalesMind AI support via chat, meetings, the Help Center, or our service status page.

Written by Toe Wai Shan
Updated over 6 months ago

If you need help using SalesMind AI, we provide multiple support options so you can always find the assistance you need.


1. Chat Support

  • Use the built-in chat on the bottom right of the dashboard.

  • Send us a message and someone from the team will reply as soon as possible.


2. Book a One-to-One Assistance Meeting

  • Schedule a personal support session with a member of our team.

  • This is ideal for hands-on help or troubleshooting complex issues.


3. Help Center

  • Access our Help Center directly from the app.

  • Find guides, tutorials, and documentation to solve most issues on your own — anytime, regardless of time zone.


4. Service Status Page

  • Visit our status page to check if SalesMind AI is experiencing downtime or service issues.

  • If there is an outage, it usually affects all users and we will already be working to fix it.


Key Takeaways

  • For quick questions → use chat support.

  • For in-depth help → book a one-to-one session.

  • For self-service → use the Help Center.

  • To check if there’s a global issue → visit the status page.

Also, you can check here if you want to learn more about why your campaign isn't working.

Happy Prospecting!

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