I Paid but I Can't Log In
Paying for SalesMind AI does not create your account automatically — you register with the same email you paid with.
What's going on
Your payment went through, but you still can't log in. This is normal, and nothing is broken.
Paying sets up your subscription. It does not create your login. Your account is created the first time you register or sign in — not when you pay.
So right after paying, there is no account yet under your email. That's why login fails, and why "Forgot password" seems to do nothing.
When this happens to you
You're in the right place if:
- You just paid and the login page rejects your email.
- You tried "Forgot password" and no reset email arrived.
- A partner or reseller paid for you, and you were never asked to set a password.
- You think your payment email "isn't connected" to an account.
How to fix it
Register once with the exact email you paid with. You'll get access right away.
- Go to
https://apps.sales-mind.ai/auth/sign-up. - Enter your details. Use the same email address you used to pay — this is what links your paid subscription to your new account.
- Choose a password and finish signing up.
- Log in. Your subscription is already attached, so your paid features are there immediately.
If a link in your payment email opened the sign-up page for you, your email may already be filled in and locked. That's expected — it makes sure you register with the correct email.
Why login and password reset both fail
This trips people up, so here's why both stop working before you register:
- Login fails because there's no account under your email yet.
- Password reset seems to do nothing because there's no account to reset. The page may say a reset link was sent, but no email arrives — there's nothing on the other end.
Seeing both fail at once makes it feel like something is broken. It isn't. You just haven't registered yet. Register first, and both work normally.
Still stuck after registering?
If you signed up with the exact email you paid with and you're still locked out or missing features, don't re-register. At that point your account already exists, so the cause is different — usually a seat or license that hasn't been applied yet.
Contact support and send us two things: the email you paid with and the email you signed up with. That's all we need — no receipt.
FAQ
I paid, but my email doesn't seem to be connected to my account — what's going on?
Paying doesn't create your login — it only sets up your subscription. There's no account under your email until you register. Sign up at https://apps.sales-mind.ai/auth/sign-up with the same email you paid with, and your subscription links automatically.
I can't log in, and "Forgot password" won't work either — is that normal?
Yes. Before you register, there's no account, so login fails and there's nothing for a password reset to reach. Register first with your payment email; then both work as expected.
My reseller or partner paid for my subscription — do I get an account automatically, or do I still sign up myself?
You still sign up yourself. A payment made on your behalf sets up the subscription, but you create your own login. Register with the email the subscription was paid for, and your access appears right away.
Which email do I register with — does it have to be the exact one I paid with?
Yes, use the exact email you paid with. That's how your paid subscription is matched to your new account. A different email creates a separate account with no subscription attached.
How soon after I register will I get access to what I paid for?
Right away. As soon as you finish registering with your payment email, your subscription is linked and your paid features are available.
I registered with a different email than the one I paid with — why don't I see my subscription?
Your subscription is tied to the email you paid with. If you registered with another email, that account has nothing attached. Register with the payment email instead, or contact support and send the email you paid with and the email you signed up with.
I used the right email and I'm still stuck — who do I contact, and what should I send?
Don't re-register — your account already exists, so it's likely a seat or license that hasn't been applied. Contact support and send two things: the email you paid with and the email you signed up with. That's all we need — no receipt.