If your campaigns show as “Disconnected,” it means SalesMind AI no longer has access to your LinkedIn account. When this happens, no outreach or activities will run until you reconnect.
1. Why You Were Disconnected
The most common reasons are:
Expired cookie session - LinkedIn periodically ends sessions for security.
Logged out of LinkedIn - Signing out of LinkedIn also ends the SalesMind AI session.
2. How to Reconnect
Go to your Campaigns page. You will see campaigns marked as Disconnected.
Click on any disconnected campaign.
Make sure you’re logged into both LinkedIn and SalesMind AI in the same browser where the SalesMind AI browser extension is installed.
Click Save to refresh your session.
👉 You should see the message “Your LinkedIn account has been updated successfully.”
3. What Happens Next
Within about a minute, your account will reconnect.
Campaigns will resume automatically.
Activities will be sent normally again.
4. If Your LinkedIn Account Is Restricted (Banned)
Sometimes LinkedIn may temporarily restrict or limit accounts for security or activity review.
If this happens, SalesMind AI cannot reconnect until LinkedIn restores access.
How to Appeal Your Restriction
If you see a message inside LinkedIn saying your account is restricted, temporarily suspended, or under review, don’t panic - this can happen when LinkedIn flags automated or unusual activity.
Here’s what to do:
Step 1: Visit the LinkedIn Support Form
You can contact LinkedIn directly through their official appeal form:
Step 2: Submit an Appeal
Fill in the form explaining that:
You are the owner of the account.
You use LinkedIn for professional networking.
You’d like the account to be reviewed and reactivated.
Be polite and factual - avoid mentioning automation tools directly.
Step 3: Wait for LinkedIn’s Response
You’ll receive an email confirmation and usually a response within 3 - 5 business days.
Once your account is restored, simply log back into LinkedIn, open SalesMind AI, and click Connect again to reconnect.
How to Fill out the Appeal Form
When filling out the appeal form:
Issue Type: Account Access, Trust & Safety ✅
(Recommended -this team handles restrictions and bans)
Then fill out the form using one of the templates below.
Ready-to-Use LinkedIn Support Appeal Templates
OPTION 1 - “My account was restricted by mistake”
Subject:
My LinkedIn Account Has Been Restricted by Mistake
Your Question:
Hello LinkedIn Support,
My account has suddenly been restricted, and I believe this occurred in error.
I always follow LinkedIn’s rules, and the activity on my account is normal and aligned with professional networking.
I kindly request a review of my account and reinstatement as soon as possible, as I rely on LinkedIn for daily business communication and client relationships.
Thank you in advance for your help.
Option 2 - “I follow LinkedIn’s rules and use the platform responsibly”
Subject: Request for Review - False Positive Restriction
Your Question:
Hello LinkedIn Support,
My account was recently restricted, but I always use LinkedIn responsibly and in accordance with your professional community guidelines. I do not engage in any behavior that violates LinkedIn’s policies.
I believe this may have been a false positive, and I kindly request a manual review of my account so it can be reinstated.
Thank you for your time and assistance.
OPTION 3 - “Urgent – My business depends on LinkedIn access”
Subject: Urgent Review Request – Business Account Restricted
Your Question:
Hello LinkedIn Support Team,
My account has been restricted, and this is affecting my ability to communicate with prospects and clients.
I always respect LinkedIn’s policies, and this restriction seems to be a misunderstanding.
Could you please urgently review and unlock my account?
Thank you very much for your help.
What Happens After Reconnecting
Once your LinkedIn session or account is restored:
SalesMind reconnects automatically within ~1 minute
Your campaigns resume instantly
All scheduled activities continue normally
No data or leads are lost
Key Takeaways
Stay logged into LinkedIn in your browser to avoid disconnects.
If disconnected, simply log into LinkedIn and refresh your session inside SalesMind AI.
Once reconnected, all campaigns and activities continue without data loss.
✅ A quick reconnect ensures your outreach continues smoothly.
Also, you can check here if you want to learn more about why your campaign isn't working.
Happy Prospecting!